Service Level Terms
Effective: 30 June 2026
These terms describe the service levels we aim for. They set expectations; they are not a guarantee of any specific business outcome (for example, an exchange listing or a particular assessment result).
1.Availability
We target high availability for the platform on a commercially reasonable, best-effort basis. We do not guarantee uninterrupted service, and free tiers carry no availability commitment.
2.Support response
We aim to acknowledge support requests within 2 business days. Higher membership tiers and active engagements may receive priority handling.
3.Maintenance
Planned maintenance is scheduled to minimize disruption; emergency maintenance may occur without notice to protect security or integrity.
4.Outcomes are not guaranteed
Our services are professional and advisory. We do not guarantee a Trust Mark certification, a listing, funding, a partnership, or any financial result.
5.Exclusions
Service levels do not apply to issues caused by third parties, your own configuration, force majeure, or use outside the documented scope.
6.Remedies
Where a paid service materially fails to meet these terms, your remedy is the cancellation and refund options in our Refund & Cancellation Policy.